Scroll down to view contact information for Illinois Public Utilities.

Energy-related updates, programs and services –including Utility Assistance Services– are available to Members of the Illinois Retail Merchants Association (IRMA) regardless of their procurement decisions.

Since its inception, IRMA has gone the extra mile assisting Members with all issues affecting their electric and gas services, helping to navigate and direct Members to the right people, the right resources, and the right information in a timely fashion.

IRMA assists Members in their efforts to access help with billing and service issues, helps Members navigate ‘new construction’ protocols, stays current on energy data tools provided by our utilities, and more. 

Most importantly, we work to ensure Members receive accurate information knowing the wrong information can have costly implications.

Members are also provided information about, and assistance with, Energy Efficiency Programs such as available incentives and rebates, and special programs and opportunities provided through Illinois utility companies; below are links to these programs.

If you have a question or need assistance with a utility issue, contact us!

https://www.ameren.com/illinois/csc

Emergency
1-800-755-5000
Representatives are available for Emergency Assistance 24 hours a day, 7 days a week

Hearing Impaired Phone: 711

Customer Service for Business: 1-800-232-2477
Hours 7:00am-7:00pm, Monday through Friday

Energy Efficiency Initiatives
https://amerenillinoissavings.com/for-my-business/explore-incentives

Access Your Ameren Illinois Account Information
https://www.ameren.com/Account/Login?target=https%3A%2F%2Fwww2.ameren.com %2Fprot%2Fcommon%2Faccountdetails

Additional Contact Information
https://www.ameren.com/illinois/contact-us

https://www.comed.com

Emergency
1-800-Edison-1 (1-800-334-7661)
Representatives are available for Emergency Assistance 24 hours a day, 7 days a week

Hearing Impaired TTY: 1-800-572-5789

Customer Service for Business: 1-800-4-ComEd-1 (1-877-426-6331)
Hours 7:00am-7:00pm, Monday through Friday

Energy Efficiency Initiatives
https://www.comed.com/WaysToSave/ForYourBusiness/Pages/Default.aspx

View or Download Account Usage Data
https://secure.comed.com/MyAccount/MyService/Pages/UsageDataTool.aspx

Additional Contact Information
https://www.comed.com/MyAccount/CustomerSupport/Pages/ContactInformation.aspx

https://www.nicorgas.com/business

Customer Service Including Emergencies
1-888-Nicor4U (888-642-6748)

Hearing Impaired TTY: 1-800-942-9727

Service Center for Business
https://www.nicorgas.com/business

Energy Efficiency Assessments, Rebates, Incentives, and More
https://www.nicorgasrebates.com/your-business

https://accel.peoplesgasdelivery.com/business/default.aspx

Gas Emergencies: 1-866-556-6002

Hearing Impaired TDD: 1-866-556-6007

Customer Service for Business: 1-844-889-3501
Hours 7:00am-7:00pm, Monday through Friday

Energy Efficiency Program
Program Overview
https://accel.peoplesgasdelivery.com/business/rebates.aspx

Rebates and Incentives (including schedule an appointment for a free energy assessment and installation of free energy-saving products), call 1-855-849-8928 or visit: https://accel.peoplesgasdelivery.com/secure/ssl/business/rebates.aspx

https://accel.northshoregasdelivery.com/business/default.aspx

Gas Emergencies: 866-566-6005

Hearing Impaired TDD: 866-566-6007

Customer Service for Business: 1-844-889-3502
Hours 7:00am-7:00pm, Monday through Friday

Energy Efficiency Program
Program Overview
https://accel.northshoregasdelivery.com/business/rebates.aspx

Rebates and Incentives (including schedule an appointment for a free energy assessment and installation of free energy-saving products)
Call 1-855-849-8928 or visit: https://accel.northshoregasdelivery.com/secure/ssl/business/rebates.aspx